Product advice
Help choosing between Power Tools, Hand Tools and Fasteners.
Tools & Hardware · Contact
Talk to the Tools & Hardware team
Questions about a product, an order or a return? Reach out — a real person will reply.
Get in touch
We are here to help
Whether you want a recommendation from the Power Tools range, need help with an order, or have a question about spec filters, send us a message and we will respond within one business day.
For urgent order issues include your order number so we can find it instantly.
- Emailsupport@tools-hardware-demo.example
- Phone+1 (555) 014-2200
- HoursMon–Fri 9:00–18:00, Sat 10:00–14:00
- Studio214 Market Street, Suite 5, Demo City
How we can help
Pick the topic closest to your question for the quickest answer.
Orders & delivery
Tracking, delivery windows and changes to an existing order.
Returns & exchanges
Start a return, swap an item or report a problem.
Business enquiries
Bulk pricing, partnerships and press requests.
Before you write
Help us help you faster
A few details make a big difference to how quickly we can answer. For product questions, mention the item name and what you plan to use it for. For order questions, include your order number and the email address used at checkout.
If you are comparing options in Power Tools or Hand Tools, tell us your budget and priorities — brand-led navigation, bulk quantity support or price — and we will recommend a shortlist rather than a generic reply.
At a glance
Delivery and returns summary
In-stock orders ship within one business day with tracking. Delivery typically takes three to five working days depending on your location.
Returns are accepted within 30 days for unused items in their original condition. Contact us to start a return and we will send clear instructions and, where applicable, a prepaid label.
Prefer to browse first?
Many answers are already in our FAQ and shopping guide.