Answers before you check out
The questions customers ask most about watches products, delivery, returns and support.
Everything in one place
Most questions are answered below. If you cannot find what you need, our team is a message away and replies within one business day.
We keep this page updated using the questions we receive most often, so it reflects what shoppers genuinely want to know about watches.
How do I choose between Automatic and Chronograph?
Start with how you plan to use the product day to day. Automatic suits shoppers who want the most popular, proven choice, while Chronograph is better when you need something more specific. Each collection page compares the key details side by side.
How long does delivery take?
Orders are packed within one business day and shipped with tracking, and every parcel can be returned within 30 days.
What is your returns policy?
You can return unused items within 30 days of delivery for a refund or exchange. Start a return from your account or message our team and we will send instructions.
Do you offer bundles or discounts?
Yes — value bundles combine complementary products at a reduced total, and subscribers receive early access to seasonal offers and new arrivals.
Can I get help choosing a product?
Absolutely. Message the team with what you are looking for and your budget, and we will reply with a short list within one business day.
Which payment methods are accepted?
All major cards and the most common digital wallets are accepted at checkout. Payments are processed over an encrypted connection and we never store full card details.
Do you ship internationally?
Yes, we ship to most countries. Delivery estimates and any import duties are shown at checkout before you confirm payment.
What if an item arrives damaged or incorrect?
Contact us with your order number and a photo and we will replace the item or refund you — no need to send it back first for damaged items.
More questions
Can I change or cancel my order?
Orders can be changed or cancelled until they are packed, which is usually within a few hours. Message us as soon as possible with your order number.
Are the product photos accurate?
We use real, current photography and list the key details in text so you can verify what you are buying. If a variation looks different on your screen, the written specification is always the reference.
Do you offer gift options?
Yes. Many items can be bought as gifts, and we can include a short note. Gift receipts allow the recipient to exchange without seeing the price.
How do I contact support?
Use the contact page or reply to any order email. We answer within one business day, and faster during opening hours.